What happens if my order is lost?

If your order is lost by our shipping carrier, Deskoris will send a replacement or offer a full refund.

Can I cancel my Deskoris order?

You can cancel before production begins (within 2 to 12 hours of placing the order). Cancelled orders receive a 90% refund, with 10% deducted as a service fee. Once in production, cancellations are not possible.

What are the conditions for a return at Deskoris?

Returns are accepted for unused items if: the print is unclear or off-center, you received the wrong package, the item was damaged during delivery, or the order doesn't match the size, color, or style ordered.

How long does a refund take at Deskoris?

Eligible refunds are processed within 5 business days to the original payment method. A 5% transaction fee applies and shipping costs are non-refundable.

How do I request an exchange at Deskoris?

Email support@deskoris.com with a photo of the item and your order number. Deskoris will promptly send a replacement for unclear prints, wrong items, damaged deliveries, or wrong size/color/style.

Returns & Refunds Policy

Returns & Refunds Policy — Deskoris.com

Policy

Table of Contents

Returns & Refunds

If there’s an issue with your order, please email us at [email protected] within 30 days of receiving your order. Our team is happy to assist you.

Email Us

⏱ Response within 24 hours on business days

📦

Lost Orders

If your order is lost by our shipping carrier, we will send a replacement or offer a full refund.

What counts as a lost order? An order is considered lost when the carrier confirms it is missing or when there has been no tracking update for an extended period. Contact us and we’ll investigate right away.

✖️

Cancellations

Our products are made to order. To cancel or modify your order, email us as soon as possible after placing it.

Email us immediately Changes can be made before production begins — within 2 to 12 hours of placing your order.

Once in production Cancellations are not possible, but you may be eligible for a replacement.

If cancelled successfully Canceled orders receive a 90% refund — 10% is deducted as a service fee.

90%

Refund amount

10%

Service fee deducted

↩️

Return Policy

Returns are accepted for unused, unwashed items in the same condition as received, under the following circumstances:

The printed image is unclear or off-center.
You received the wrong package.
The item was damaged during delivery.
The order does not match the size, color, or style.

How to request a return: Contact us with photos of the issue and your order number. Upon verification, we will refund or exchange the item.

💳

Refunds Policy

Eligible refunds are processed within 5 business days to the original payment method.

5 Business days
processing time

5% Transaction fee
deducted

$0 Shipping costs
non-refundable

Shipping costs are non-refundable, and a 5% transaction fee applies, deducted from the refund amount.

⚠️

Late or missing refund? Check your bank statement first and contact your credit card company or bank — processing times vary. If the issue persists, email us at [email protected].

🔄

Exchanges

If you receive an item with any of the following issues, we will promptly send a replacement:

Unclear or off-center print quality.
Incorrect package or wrong item received.
Damage occurred during delivery.
Wrong size, color, or style delivered.

To request an exchange: Email us a photo of the item along with your order number. We’ll get a replacement out to you as soon as possible.

Customer Support 24/7

We’re always here to help. Reach out any time.

✉️ [email protected]